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30-Nov-2019 16:44

The other week I changed my password while at the office, then thought nothing further of it.

My Droid continued working just fine, accessing email without a hitch.

To paraphrase Han Solo in "Star Wars," I've worked in IT over 20 years and have seen a lot of strange stuff.

I've seen Exchange services fail because someone (other than me) thought it would be a good idea to delete Microsoft . I've seen CRT monitors tossed into a dumpster which bounced twice and landed with nary a scratch.

I've seen fried systems mysteriously come back to life.

I've seen plain-text scripts that refused to work right even though the same commands typed directly into the computer operated fine.

Logically speaking, it seems as though the smartphone should pass through the firewall to the Exchange Client Access server, authenticate with the user's Active Directory account, and then access the email on the Exchange Mailbox server.

So, if the password is changed in Active Directory, wouldn't it make sense that the smartphone would immediately be cut off until the password was updated there as well? When the smartphone authenticates to Exchange it is issued what is called a user token.

Note: a cloud-based situation would appear in a similar fashion, with access to the off-premises server(s) via the internet and a firewall between them and the smartphone.

Furthermore, moving the terminated employee's mailbox to another Exchange database will also correct this, but all of these are a bit more complex than they need to be.

You should have a written BYOD policy or Mobile Device Policy (templates provided on the Tech Pro Research site can be modified to meet your needs) coordinated through HR and the IT department so that upon employee termination any company-owned devices are turned in and employee-owned devices are inspected to ensure all company accounts, data and other information have been removed.

I'm currently looking at a strange issue with Active Directory DNS records abruptly disappearing even without DNS scavenging turned on.

In short, I've seen things that aren't supposed to be possible, but yet still happen.

In both cases, however, it seems that if the smartphone is restarted it then prompts for the new password the next time it tries to collect email.