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07-Jun-2020 17:44

A list of Content Providers that have agreed to be bound by the Mobile Premium Services Industry Scheme can be found here: Regardless of whether the Content Provider has agreed to the Industry Scheme or not, the complaint handling procedure is basically the same.You have 12 months to lodge a complaint (from the date the charges were incurred) if you are not complaining about the content, rather the fact you are receiving the SMS's in the first place.Generally these messages start when the mobile subscriber downloads a ring tone, plays a SMS game or interacts with a chat service.However it is reported that in some cases people are subscribed without their permission (and sometimes due to a previous holder of a recycled number being subscribed).You have been unsubscribed from Hot Mobile Babes Club.To be in the 00 cash draw reply 'REJOIN' to rejoin.You must have a resolution offered to you about your complaint within 30 days of lodging it.You are also within your rights to not pay the disputed charges on your bill, until the complaint is resolved (one way or the other).

I spoke to my provider, Optus, and they referred me to a company called M block. I feel sorry for anyone who gets these premium sms'. I understand telcos provide you with a "credit" account on postpaid mobile services, but I thought it would be reasonable to expect that the only thing on my bill would be charges incurred directly with my provider and would not expect them to pay a third party and slap it on with my bill.

(Ie: You didnt ask to receive them) You have 30 days to lodge a complaint (direct with the Content Provider) if you are complaining about the content of the SMS you have received (Ie: You agreed to receive them, but didnt get what you ordered).