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In 2016, the company had annual revenue of .8 billion, accounting for more than half of the revenue that parent company Darden Restaurants earns. I noticed right away a couple of items were missing, and they scrambled to locate the items. A big box was on the bar counter and the employee assured us all the hot orders were in the box and all accounted for. We drove 40 minutes home with people waiting (because the Olive Garden delayed us), and after unpacking everything, all the sauces were missing. On Mother’s Day, I had to stop and cook both sauces from scratch so everyone could eat.Question 1: What is the phone number for Olive Garden? This was a second chance we gave the Olive Garden, as the prior year we were missing the lemonade in a large To Go order.Once we received our food i asked the waiter Calvin twice was the pasta Gluten Free he then stated yes it is.I asked twice because i noticed the pasta looked different than before.He then stated he was going to talk to Calvin and he also brought out the kitchen manager Rebecca and she came out and described a slender pasta which would have been the Gluten Free one and I told her no the gave me the thicker pasta.She then stated she would go and get the correct pasta and I stated no because now the trust has been broken.
He then went to yell at another waiter in front of me who was not even MY WAITER I then proceeded to stop him and explain to him it was not that gentleman but it was the waiter Calvin who messed up my order.
Reply Hello I have a serious complaint with the douglasville GA location on 5/21 .
We went out for a corporate meeting over lunch at this establishment and i have a food allergy and requested for the ONLY GLUTEN FREE PASTA on the menu.
Calvin assured that this was the correct pasta and the noodles were different now but it is Gluten free.
I then proceeded to eat my food and I immediately knew that this was the wrong pasta.NO APOLOGIES NO ONE ONE NO CUSTOMER SERVICE ETIQUETTE SKILLS.