He or she may be off base, or engaged in planning or missions, for days or weeks at time, and won’t be able to access a computer.
Also, such services are available to all service members in a location, so he/she will likely have to wait in line, and may not be able to access a computer even if he/she is on base and available to chat.
Everyone who doesn't agree doesn't have any friends, therefore can't relate to the the point that the show is getting across.
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Its also hilarious, and people who say its not just try not to laugh because they don't like the show.